K9 JYM's  Policies & Rules

We want an enjoyable experience for ALL our students, visitors, and staff. These few Policies ensure you and your dog's safety & comfort, as well as the safety & comfort of others.

• We WELCOME you! Please let us know you are here (especially if no one is in the office - it usually means we are around somewhere tending to something).
• An up-to-date Rabies Certification for each dog is required for our records.
• DO ENCOURAGE your dosg to relieve themselves before entering the facility or just before your class/training time begins. Accidents happen, especially when it's a whole new environment for your dog! WE provide bags, paper towels, clean up spray & hand sanitizer for you to clean up after your dog promptly. We are happy to hold onto to your dog for you at this time.
• A large Trash Can is Provided for you OUTSIDE the front entry of the facility for your Dog's mess (liquid or solid.) DO NOT USE ANY INDOOR Trash Can to leave dog waste in.
• Please NO flexi leads (retractable leashes) when in the parking lot, potty areas, and inside the gym. A plain 4 or 6 foot lead is safer for all; dogs and people.
• If your dog is NOT reliable off lead - DO NOT let them off lead - unless you are working an exercise with the instructor.
• Take care when making the choice to let your dog meet another dog. It's okay, but do exercise care and caution. Dogs are still animals and can get injured, even when being playful as they still have teeth and claws. If you are unsure - DON'T DO IT without the assistance of an instructor!
• We support positive training methods – Our goal is to provide a fun place to work and play – Do not treat your K9 partner harshly or forcefully. If it's an off day, end your training session on a positive note. Next time will be better. Be respectful of your K9 partner: Don't ask something of them which may cause injury or discomfort. Setting your dog up for success builds upon positive experience. Once your dog gets spooked or injured it can set your progress back significantly.
• We pride ourselves on a clean environment. Please pick up anything your dog leaves on the property (indoors or outdoors), only dispose of it in the can provided right outside our entry door. The dumpsters are property of other tenants; do not put your poop bags/trash in them.
• Please use the crates provided for your convenience -- you are always welcome to bring in your own crate  to confine your dog, or you are attending with more than one dog.  Dogs should never be left alone in your vehicle while visiting K9 JYM - ESPECIALLY when the weather is warm!
• Do not tie your dog to objects which may not hold them securely.
• Bitches in heat must wear protective panties. This is for their well being and protection. We believe they are still deserving of training and exercise during their cycle and happy to have them here.
• Smoking is not permitted inside or outside the facility. Please leave your smokes in your vehicle. The clean air is better for the dogs (and you too).
• Receipt of Payment for classes is the only way to guarantee your spot in a class. If you choose mailing in registrations, please be aware Classes/Seminars/Events can fill online before we receive your payment. We will notify you & return your payment promptly in the event this occurs.
• Notice for any cancellations for any reason must be received no less than 7 days prior to your scheduled event.  No refunds are given for registrations canceled within 7 days of the start date of the class. Once a class starts, it is at K9 JYM's discretion to allow you to move to another class or give credit towards classes.
• No refunds are given for seminars and special events.
• All refunds issued by K9Jym Inc to its customers will be given in the form of a check, regardless of how the initial fee was received.
• No make-up classes are offered for students missing classes.  If K9Jym cancels a class session (e.g., for bad weather, instructor absence), it will be rescheduled.
• In the event of severe weather:  We do our best to inform students when classes need to be cancelled - However it is your responsibility to make a phone call and find out whether we are open for classes. Often times, we have e-mail addresses and phone numbers which have been changed, entered wrong, or do not get checked often.
• We appreciate your cooperation & support. We look forward to providing many satisfying visits to K9 JYM